Refund policy

Returns
You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be unused,  not damaged, and returned in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at contact@dhooff.com. Please do not send anything back before contacting us first. Returns should be sent to: Bagrowa 23, 30-733 Kraków, Poland.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or incorrect items
Please inspect your order when it arrives. If the item is damaged, defective, or incorrect, contact us as soon as possible at contact@dhooff.com so we can evaluate the issue and make it right.

Non-returnable items
Custom or personalized orders cannot be returned unless they arrive damaged, defective, or incorrect.

Refunds
Once we receive and inspect your return, we’ll let you know whether the refund has been approved. If approved, the refund will be sent to your original payment method within 10 business days. Please remember that your bank or card provider may need additional time to process it.

If more than 15 business days have passed since your refund was approved, contact us at contact@dhooff.com.